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Delivery Information

UK Deliveries

 

Delivery Service

We offer next-day delivery service to most UK mainland destinations via our couriers,FedEx.Orders must be recieved by 12:00 noon, (GMT) Monday to Thursday, for next-day delivery. Orders received before 12:00 noon on Friday will be scheduled for delivery on Monday.Saturday and Bank Holiday deliveries carry an additional charge and may not available in all areas.

The United Kingdom includes the UK mainland, Northern Ireland , and all of the Islands including The Channel Islands and Isle of Man & Isles of Scilly. However, outside of the UK mainland and for some destinations within UK mainland ,our couriers apply additional charges which will be automatically added to your delivery price at checkout. Please click here for a list of postcodes within UK mainland destinations which are subject to additional delivery charges.

Please Note: deliveries over the Christmas period are subject to different conditions

If you are ordering from abroad, for delivery in the UK, and need to check GMT to determine time of order placement you may wish to consult the World Clock .

 

Orders Placed on Fridays , Saturdays & Sundays

Friday before 12.00 noon (GMT): Unless a Saturday delivery is requested, the earliest day for delivery is the following Monday.

Friday after 12.00 noon (GMT): The earliest day for delivery is the following Tuesday

Orders placed on Saturday and Sunday will be delivered on the following Tuesday.

Whilst we make every effort to ensure your order arrives on time, it may be delayed due to inclement weather beyond our control.

Saturday Deliveries

Saturday deliveries carry an additional charge and are only available in some areas. There are no Saturday delivery options to Northern Ireland .

You will be notified of the additional amount payable at point of purchase and given the option to re-select a standard delivery option if required. Orders for Saturday delivery should be placed before 12.00 noon (GMT) on Friday. Please contact us for further information.

 

Delivery Times

Courier deliveries are made up to 6:30pm - the courier is not able to specify delivery times.

 

Delivery Attempts

Delivery is via a signature on delivery service. If the recipient is out when our courier calls they will leave a card asking the recipient to make contact to arrange a second delivery attempt.

Two weekday delivery attempts are included in the delivery charge. Subsequent delivery attempts and address re-directions after despatch are chargeable. If the recipient fails to make contact with the courier in good time, the goods will be automatically returned to Lewis & Cooper Ltd and a charge will be made for the return and re-delivery of the goods to the original or alternative address. The purchaser will also be charged for any items which have become unsuitable for sale and need replacing.

At point of order the purchaser can leave ‘if out' instructions to be attached to the goods e.g. If out please leave with neighbour . Lewis & Cooper cannot be held responsible for damage or theft of goods where an ‘if out' instruction has been issued by the purchaser.

If the hamper is being sent as a gift, we would advise that you call the recipient to let them know to expect a delivery. Some customers find it helpful to send hampers to the recipient's work address.

* Exceptions apply to some postcodes in outlying regions of the UK. Please call our team for more information on 01609 777 700. Deliveries maybe delayed due to circumstances beyond our control, however all efforts will be undertaken to ensure that all delivery requests are met. Whilst we make every effort to ensure your order arrives on time, it may be delayed due to inclement weather beyond our control.

 

International Deliveries

Delivery Prices

The hamper prices listed on this site include the charge for weekday deliveries to most UK mainland destinations. For International deliveries please call our Hamper Team (Mon – Fri) on 01609 777 700 to obtain a quote.

 

Delivery Service & Timescales

Delivery timescales for overseas deliveries vary so please contact us for information.

We cannot guarantee deliveries outside UK mainland for a specific date. Please allow up to 10 working days for delivery. More information available on enquiry.

Last order date for sending hampers Internationally over the Christmas period.

Please contact our Hamper Team (Mon – Fri) on 01609 777 700

 

Exclusions

We reserve the right to refuse any International orders on the basis of a particular country's customs and prohibitions which do vary from time to time.

 

Customs

Lewis & Cooper cannot be held responsible should local customs authorities wish to confiscate any item contained within the hamper or charge any import duty. This is unfortunately outside of our control and as such, you, the customer, will be responsible for any such charges.

 

Fresh Foods

We will not send any fresh items overseas as the variable delivery timescales mean we cannot guarantee that fresh items will not perish in transit.

 

Returns Policy


It is the policy of Lewis & Cooper to ensure that all our goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold.

To this end, we do not exchange food, beverage or any other item that has come into contact with the person. This policy does not affect your statutory rights.

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